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Own end-to-end client implementations including project planning, executing launches, coordinating cross-functional teams, QA deliverables, tracking tasks and metrics, and communicating progress, risks, and milestones to stakeholders.

Build and maintain scalable data pipelines, implement ingestion/transformation and data quality, design data models and export solutions, support production jobs, write tests, evaluate technologies, and collaborate with stakeholders to deliver analytics-ready data.

Own intake, prioritization, execution, and completion of Change Requests across Salesforce and CareHub. Maintain accurate provider, facility, and contract records, monitor queues to meet SLAs, partner with Provider Success Managers and cross-functional teams to resolve data issues, and identify opportunities to standardize and improve operational processes.

Lead reliability efforts for Lantern's Azure-based healthcare platform by defining SRE practices, building observability and incident management systems, automating infrastructure with Terraform, ensuring compliance (HIPAA/SOC 2), optimizing performance and costs, supporting CI/CD, designing DR strategies, and mentoring engineers to improve resilience and reduce operational toil.

Design, implement, and operate scalable, secure Azure cloud infrastructure for HIPAA- and SOC-compliant healthcare applications. Automate provisioning with IaC (Terraform), build CI/CD pipelines (Azure DevOps, GitHub Actions), ensure observability and incident response, optimize cloud costs, support disaster recovery, maintain documentation, and mentor junior engineers while collaborating with security, application, and compliance teams.

Partner with business leaders to align HR strategy to company goals. Advise on employee relations, coaching, performance and change management, talent initiatives, policy compliance, and organizational development. Use data to identify trends and improve workforce effectiveness while supporting broader People Team responsibilities.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.

Own end-to-end planning and execution of 200+ open enrollment benefit fairs annually, plus internal events and an annual client conference. Manage logistics, vendors, staffing, budgets, on-site support, cross-functional coordination, post-event reporting, and continuous process improvement while developing creative activations and event materials.

Build end-to-end measurement for mid and lower funnel conversion; create dashboards and attribution frameworks; quantify drop-offs and root causes; analyze member services performance; generate actionable insights and documentation; automate reporting using AI tools; support operations and executive stakeholders with ad hoc and recurring analyses.

Support Client Success (Emerging Markets) by managing renewals, coordinating cross-functional projects, ensuring Salesforce data integrity, preparing renewal analysis and narratives, and resolving escalations to drive retention and alignment across teams.