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Provides remote technical support for customer production, cleaning, data collection, and reporting systems. Troubleshoots issues, configures and programs PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, and escalates complex or high-impact problems. The role requires developing proficiency in automation technologies and working scheduled 12-hour night shifts with rotating weekends.

Provides remote technical support for customer production, cleaning, data collection, and reporting systems. Troubleshoots issues, configures and implements approved PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, and escalates complex or high-impact issues. The role requires developing proficiency in automation technologies while working scheduled 12-hour night shifts and rotating weekends.

Provides remote technical support for industrial automation systems used in production, cleaning, data collection, and reporting. Troubleshoots customer issues, configures and programs PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, prioritizes cases, and escalates complex or high-impact problems. The role requires developing proficiency in automation technologies while working scheduled 12-hour night shifts and rotating weekends.

Owns growth and retention across assigned accounts by building consultative customer relationships, developing account plans, identifying and advancing opportunities, managing the sales process, and coordinating technical resources for solution development. The role supports automation and process-control solutions for industrial, food, beverage, and life science manufacturers, maintains CRM data, and ensures smooth handoffs to execution. Travel to customer sites is approximately 40%, with a 2–3 day weekly in-office requirement in Orange, California.