Manage a complex portfolio of B2B customer relationships, leading retention, renewals, growth, account planning, and value realization. Serve as a strategic advisor, analyze utilization and financial data, lead business reviews, oversee implementations, resolve escalations, and coordinate cross-functional teams. Maintain CRM and forecasting data, identify churn risks, support upsell opportunities, and represent the organization in customer meetings, events, and strategic relationship-building activities.

Drive new business within a defined territory, owning a $1.25M annual new-business quota. Build and manage a qualified pipeline, develop broker and consultant relationships, execute consultative sales cycles, maintain CRM data, forecast pipeline health, represent the company at events, and collaborate with internal teams to ensure smooth onboarding.