Lead the engineering organization to define vision, scale teams, and deliver enterprise-grade SaaS features. Ensure reliability, security, data integrity, and high-velocity execution across product squads while partnering with Product and Exec leadership on roadmap, architecture, and build-vs-buy decisions.

Design and lead Twilio-based communication architectures, mentor engineering teams, translate product requirements into scalable, secure SaaS solutions, integrate new Twilio features, and troubleshoot complex platform issues to ensure enterprise-grade reliability.

Lead and execute a hands-on B2B SaaS marketing function: define strategy with the CEO, manage contractors, build marketing ops (HubSpot, analytics, attribution), run acquisition across paid/organic/lifecycle/partnerships/events, evolve brand and website, hire and scale an internal team, and measure ROI to iterate growth.