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Lead Enrollment growth for applied bachelor programs through direct-to-student recruitment and B2B employer partnerships. Develop data-driven recruitment strategies, manage Salesforce recruitment lifecycle and dashboards, lead and train a recruiter team, negotiate articulation agreements, oversee operations for credit transfer and pre-enrollment, run outreach/events and media engagement, and ensure seamless collaboration with Marketing, Financial Aid, and Student Success.

Lead baccalaureate enrollment growth by designing data-informed recruitment strategies, building employer and articulation partnerships, managing Salesforce-based lead lifecycle and analytics, hiring and coaching recruiters, overseeing operations and prospect experience, and executing outreach/events to meet enrollment goals.

Advise and support baccalaureate students to improve retention and completion. Register students, monitor billing and participation, assist with financial aid and career preparation, maintain communication records in Stratus/Salesforce, perform outreach to active and stopped-out students, de-escalate concerns, support term starts, contribute to retention strategies, and participate in events and evening call rotations.

Lead and manage enterprise records operations including switchboard, mailroom, transcript evaluation, backend data entry, list management, and print shop. Ensure data quality, FERPA compliance, timely fulfillment, process documentation, cross-unit support, audits, and continuous improvement to support enrollment, advancement, and student services.

Perform accurate data entry, record maintenance, scanning/e-filing, mail processing, switchboard and inbound/outbound student calls, report generation, reconciliations, and administrative support. Serve as subject-matter expert for assigned information systems, identify process improvements, and support cross-functional Enterprise Records tasks while using digital and AI tools to enhance productivity.

Administer and maintain student financial aid programs and systems, ensure compliance with federal/state/institutional policies, perform needs analysis, packaging, verification, loan processing and certification, counsel staff and students on aid and billing matters, manage communications and documentation, assist in publications and procedure development, perform outreach, and support reporting and record-keeping.

Design and manage development of online courses and micro-credentials using Canvas. Collaborate with faculty and SMEs to create experiential, accessible learning activities, evaluate course performance with student data, lead trainings, manage development schedules, ensure Quality Matters alignment, and support continuous course improvements and accessibility standards.