Leads on-site HR operations for the Columbia location, serving as the primary employee and leadership resource. Responsibilities include employee relations investigations, corrective actions, performance coaching, onboarding, engagement activities, policy compliance, payroll and timekeeping coordination, corporate HR initiative rollout, and site-wide communications. The role also coordinates facilities, security, IT, vendors, and building management to maintain a safe and operational workplace.

Leads Eligibility Case Managers in a South Carolina on-site operation. Responsibilities include coaching, performance management, workflow and case-queue oversight, workload distribution, escalation handling, policy enforcement, attendance monitoring, documentation, and collaboration with Quality, Training, Compliance, and program leadership. The role ensures productivity, quality, timeliness, staffing coverage, and compliance while supporting employee development and operational improvements.

Produces recurring reports and dashboards, reconciles CTS and CMS case data, validates metrics, documents discrepancies and assumptions, and analyzes operational performance. The role supports scorecards and ad hoc analysis while identifying aging, throughput, quality, rework, and other risks. It collaborates with lane leaders and cross-functional teams while maintaining confidentiality, approved decision rights, and accurate, timely reporting.