Coordinate client delivery, scheduling, session logistics, client records, support requests, onboarding, offboarding, recruiting coordination, vendor and software administration, compliance paperwork, meetings, and company events. Maintain central inboxes, track follow-ups, manage systems and access, and handle unassigned operational projects. The role requires strong attention to detail, judgment, follow-through, technology skills, and written communication.

Lead client-facing AI adoption and transformation engagements for mid-market companies. Design and facilitate practical sessions for executives and teams, demonstrate AI use cases, adapt to participant needs, manage client relationships between sessions, support adoption, advise on AI strategy and policy, evaluate evolving tools, and report field insights. Success is measured through behavior change, sustained AI usage, and business results.