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Provide administrative and front-desk support at a behavioral health service site: scheduling, data entry, records preparation, filing, phone/customer service, billing support, and ensuring compliance with Medicaid/Medicare and HIPAA.

Provide first-line technical support to end users for hardware and software (including NextGen EHR and Microsoft Office), log and track requests, escalate unresolved issues, maintain technical documentation and knowledge base, assist with new-hire IS orientation, and provide administrative support to the Information Systems team.

Supervise all non-clinical support staff and manage administrative functions of the center, including scheduling, expense monitoring, billing, records, supply procurement, petty cash, and facility maintenance. Assist the Center Director with productivity, budget development, policy compliance, and reporting. Provide staff training, evaluation, and disciplinary actions; ensure documentation and regulatory standards are met.

Develop and maintain NextGen EHR forms, workflow logic, and lightweight .NET/MVC C# tools. Write validation and integration logic, participate in testing, support Helpdesk, and train staff to improve clinical documentation, compliance, and data integration.

Maintain centralized state and LME data sets (e.g., NC-TOPPS, e508), perform internet-based data entry, coordinate data tracking and follow-up with clinical staff, and provide help desk/IS support and parameter file maintenance.

Supervise non-clinical support staff and site operations including staffing, budgeting, billing, records, supplies, and facility maintenance. Ensure policy compliance, monitor productivity and expenses, assist Center Director with scheduling and performance issues, and support regulatory and financial reporting.

Provide administrative and center support for a children's treatment site (ages 6–17), including scheduling, records preparation, data entry, filing/copying protected health information, answering phones, assisting with benefits and billing, and ensuring compliance with Medicaid/Medicare regulations and HIPAA confidentiality standards.