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Coordinate and track shipments from pickup to delivery, update load data in internal systems, communicate with carriers/drivers/customers, resolve service issues, and support carrier sourcing and spot-rate activities.

Manage and grow B2B freight accounts by identifying new sales opportunities, matching customer needs with quotes, coordinating shipments to meet No-Fail service, collaborating on pricing and implementation, maintaining accurate system data, and retaining market knowledge of lanes and seasonality.

Manage full lifecycle of customer accounts for a freight brokerage: prospect and close new business, oversee freight execution, negotiate rates, coordinate carriers and operations, grow and retain accounts, and provide proactive customer communication to maintain margins and retention.