Provide Level 2 support and maintenance for Rural Metro Fire business applications (Baseware, UKG Telestaff, WFM). Monitor performance, escalate to Level 3, coordinate vendors, deliver user training and documentation, perform system administration (backups, patches, compliance), assist on implementations and testing, and support employees with application issues including occasional after-hours/on-call work.

Administer and optimize HRIS platforms (primary UKG Pro) supporting timekeeping, scheduling, integrations, reporting, dashboards, data integrity, and end-user support across a multi-entity environment. Collaborate with HR, Payroll, IT, and vendors on configuration, testing, audits, and system rollouts while ensuring compliance and data security.