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Provide technical support, diagnostics, failure analysis, and training for commercial gas and diesel engines and Cat Connect systems. Liaise with customers and manufacturers, assist sales/parts, file DSNs, and travel to customer sites for installations, troubleshooting, and reporting.

Designs, implements, and maintains identity and access management controls to enforce least-privilege across enterprise and cloud environments. Administers PAM and directory services (AD/Entra ID/Azure AD), supports user lifecycle, conducts access reviews, integrates identity telemetry into SIEM, investigates IAM incidents, and partners with IT and SOC to reduce access-related risk while supporting audit and compliance efforts.