Serves as the first point of contact for clients, vendors, and visitors. Responsibilities include answering and routing calls, greeting visitors, maintaining front desk coverage, updating firm systems, performing clerical tasks, maintaining organized reception areas, resolving inquiries, and completing training. The role requires fluent English and Spanish communication, strong customer service skills, organization, basic computer abilities, and onsite work five days per week in New York City.

Manages the reductions and settlement-closing process for personal injury cases. Responsibilities include communicating with clients, reviewing medical bills and liens, verifying balances, negotiating provider reductions, preparing closing statements, documenting case activity in Litify or similar systems, coordinating settlement disbursements, and conducting final file reviews. The role requires accurate high-volume case management, compliance with firm procedures, reporting, and exceptional client service.