Manages internet sales inquiries, online lead generation, customer conversions, vehicle inventory and promotions, sales metrics, and customer service. Collaborates with sales and marketing teams to improve online sales performance and customer satisfaction. Requires automotive or internet sales experience, CRM familiarity, strong communication, multitasking, time management, and adaptability.

Schedules and confirms automotive service appointments through inbound and outbound calls. Follows up on maintenance recommendations, open service opportunities, missed appointments, and declined services. Maintains accurate CRM records, coordinates with Service Advisors, delivers positive customer experiences, and meets appointment-setting and performance goals.