Leads online and phone automotive sales opportunities for a Ford dealership. Responsibilities include managing internet leads, setting appointments, coaching salespeople, improving conversion, maintaining CRM records, analyzing performance, coordinating digital merchandising and marketing, and supporting customers through vehicle delivery. Requires dealership sales or BDC leadership experience, strong communication and follow-up skills, CRM reporting knowledge, organization, and a valid driver's license.

Leads online and phone automotive sales opportunities, manages CRM activity, sets appointments, improves conversion, coaches salespeople, oversees follow-up through delivery, monitors digital inventory and marketing performance, and resolves customer concerns. The role also prepares performance reports, maintains accurate customer records, and coordinates with sales, finance, and marketing teams to improve the digital buying experience.