Manage the dealership Business Development Center (BDC) handling service appointment leads across web, phone, email, and text. Recruit, train, and supervise BDC staff; establish processes, track appointments and show rates, produce reports for management, create incentives, and ensure high-quality customer interactions.

Greet service customers, identify vehicle needs, assist selection of new vehicles/upgrades/refinance options, complete paperwork, introduce to sales manager, schedule first service appointment, maintain owner follow-up and provide facility walkthroughs to maximize satisfaction and sales.

Sell new and used vehicles by demonstrating features, conducting test drives, qualifying buyers, negotiating and closing sales. Maintain product knowledge through factory certifications, keep CRM updated with customer records and appointments, follow up with prospects, and complete required training. Position requires passing background, drug, and MVR checks.