Handles inbound and outbound customer communications, provides product, pricing, and availability information, processes orders, maintains customer records, resolves or escalates issues, and follows up to ensure satisfaction. The role supports the sales team by identifying upselling opportunities and requires strong computer, communication, multitasking, and customer service skills in a high-volume environment.

Manages inbound ocean freight from origin through final delivery, including container scheduling, tracking, customs releases, regulatory compliance, carrier relationships, risk mitigation, reporting, and invoice approval. Oversees RFPs, carrier contract reviews, rate negotiations, shipment problem resolution, and coordination with purchasing, distribution centers, customs brokers, freight forwarders, and international offices. Ensures accurate import documentation, HTS compliance, and timely delivery.

Handles inbound and outbound customer communications, provides product and pricing information, processes orders, updates customer records, resolves or escalates issues, and follows up to ensure satisfaction. The role requires Salesforce and e-commerce platform knowledge, supports sales activities through upselling opportunities, and operates in a fast-paced environment with flexible scheduling, including occasional weekends and holidays.