Advise and guide adult learners through application and admissions processes for partner universities, manage student files, conduct discovery sessions, connect students to resources, track admissions progress and data, ensure confidentiality and data accuracy, collaborate with university partners, and report security issues while supporting students through their first week of classes.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Lead partnership development and higher-education strategy with UNC System and campus partners. Manage full sales cycle from prospecting to closed partnerships, scope solutions, draft agreements, coordinate FASTER initiative operations, ensure smooth onboarding, and synthesize lessons to inform system-wide strategy and growth opportunities.