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Provide white-glove client support via chat, email, and phone; onboard and guide clients through immigration cases; coordinate case activities, flag missing items, and escalate as needed. Drive strategic initiatives to identify inefficiencies, build and test AI/automation workflows, partner cross-functionally to improve processes, and ensure consistent, organized client experiences.

Lead end-to-end strategy and operations for two communities (B2B Mission and B2C Extraordinary Ability Club): own P&L, scale membership, drive acquisition, engagement, retention, and conversion to paid legal clients; design programming, build acquisition channels and partnerships, track metrics, and manage 2-3 moderators while working cross-functionally with marketing, legal, and product.

Hunt and close new Mid-Market business for Manifest's immigration platform: prospect outbound, qualify quickly, demo platform, manage a high-activity pipeline, forecast accurately, collaborate with Customer Success, and represent the company at events.