Lead design, implementation, and management of a 12-month workforce development academy for individuals with disabilities. Oversee curriculum, participant recruitment and progress, employer partnerships for job placement, onboarding, and six months of post-placement coaching. Manage staff and volunteers, track program metrics, engage community stakeholders, and continuously improve program outcomes.

Manage full-cycle recruitment for a contact center and run daily HR generalist functions including payroll, benefits, leave, policy administration, onboarding/offboarding, HRIS (UKG) data integrity and I-9/E-Verify compliance, benefits administration, team member relations, event coordination, and training facilitation to support engagement and retention.