Own onboarding, adoption, retention, renewals, and expansion for public sector customers. Navigate government procurement and budget cycles, lead executive business reviews, coordinate technical integrations, monitor account health, identify growth opportunities, and relay customer insights to product teams. The role requires customer success experience, public sector knowledge, strong communication skills, and CRM proficiency. Identity, API, cybersecurity, and government clearance experience are preferred.

Supports the managed services team by addressing customer questions, conducting internet research, developing reports, and maintaining internal databases and tracking systems. The role requires strict adherence to confidentiality and data security protocols, strong research and analytical skills, attention to detail, independent work, and effective written and verbal communication.