Provides help desk and technical support for university classrooms, computer labs, users, PCs, Apple systems, software, telephones, kiosks, and digital signage. Responsibilities include troubleshooting, ticket documentation, equipment inventory, computer decommissioning, network equipment installation, software imaging, Agiloft reporting, and audiovisual event support. The role requires on-campus student work, customer service, documentation, task prioritization, and problem-solving skills.

Leads structured supplemental instruction sessions for students in difficult courses. Duties include attending assigned classes, facilitating collaborative study sessions, coordinating with faculty, promoting participation, tracking attendance, conducting exam reviews, completing reports, and participating in training and team meetings. The role requires strong academic knowledge, communication, organization, confidentiality, and problem-solving skills, with face-to-face campus work for up to 19 hours weekly.