Act as the first point of contact for callers and service requests, manage scheduling and job logistics in Microsoft Access and Buildertrend, coordinate keys/lockboxes and inspections, prepare permits and Notices of Commencement, create job binders, and support Project Managers and interdepartmental communication.

Meet with clients for in-home or showroom consultations, assess needs and budgets, design custom closet storage using CAD, recommend materials/finishes, close sales, and provide ongoing customer service and issue resolution.