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Lead and manage all waterpark training and development to ensure guest and associate safety, operational excellence, and compliance. Deliver lifeguard certification courses, run regular in-service training, manage training records and audits, conduct zone certifications and equipment inspections, mentor staff, and support special training projects and leadership initiatives.

Sell and develop group accounts (SMERF and government) for a new Virginia resort. Prospect via eVA, prepare proposals, negotiate, conduct site tours, manage accounts in Delphi/CRM, partner with internal teams, and represent the resort at trade shows and community events to meet revenue goals.