Provide exceptional member service and consultative financial advice, process transactions, manage branch operations, coach team members, perform audits, and support community/business development while ensuring compliance.

Oversee mortgage quality control across origination and servicing. Manage third-party loan reviews, ensure compliance with GSE and regulatory guidelines, perform root-cause analysis, report trends, lead training, review underwriting files, collect HMDA data, and support product development while tracking pipeline and recommending corrective actions.