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Lead large, complex organizational projects end-to-end—define requirements, manage development, testing, and implementation, control scope/budget/risk, communicate with stakeholders including executives, mentor project managers, document deliverables, and ensure regulatory compliance.

Support consumer lending business unit compliance by developing test scripts, monitoring regulatory changes, reviewing disclosures/marketing, conducting legal research, managing testing calendar, supporting examinations, recommending process and training improvements, and ensuring adherence to policies and regulations.

Design, install, configure, monitor, and troubleshoot contact center and IP telephony systems (Genesys Cloud and related UC/CC technologies). Ensure availability, capacity, performance, disaster recovery, vendor management, SOP documentation, and provide on-call/after-hours support.

Provide consultative investment and financial planning services to members, recommend suitable investment products, initiate transactions with broker/dealer, maintain compliance and OSJ communication, conduct annual financial reviews, and meet with members by phone and in person.