We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Genesys Cloud Engineer (Telecom Network Engineer)The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$96,110.00 - $153,777.00Scheduled Weekly Hours:
40- Support SchoolsFirst’s complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center
- Design, install and configure systems for the telecommunications infrastructure, using best practice principles
- Design and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures
- Perform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching
- Document Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved
- Troubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support
- Collaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests
- Manage vendor relationships by defining objectives, maintaining regular communication and establishing KPI’s to assess vendor performance
- Support ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions
- Forecast, recommend, and implement capacity planning
- Provide after-hours maintenance and support as needed
- Provide world-class end-user service and technical support
- Obtain relevant certifications based on the Certification Path identified by management
- Consistently strive to make improvements to our processes and technology
- Participate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole
- On call rotation supporting the production environment 24x7x365.
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
- Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required
- 5-7 years of contact center application and IP telephony experience required
- GCX-GCP Genesys Cloud CX Certified Professional preferred
- GCX-GCD Genesys Cloud CX Certified Developer preferred
- GCX-ARC Genesys Cloud Architect Certification
- GCP-GC Genesys Cloud Certified Professional
- GCD-GC Genesys Cloud Certified Developer
- • Advanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys Cloud
• Support ongoing designs, implementations and management of Genesys Cloud’s Contact Center solution
• Monitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI’s.
• Support capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems.
• Manage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA’s and obligations.
• Collaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIs
• Work closely with internal departments to understand their business requirements, in order to provide customized contact center solutions.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
Skills Required
- Bachelor's Degree with a technical major or equivalent years of experience
- 5-7 years of contact center application and IP telephony experience
- GCX-GCP Genesys Cloud CX Certified Professional
- GCX-GCD Genesys Cloud CX Certified Developer
- GCX-ARC Genesys Cloud Architect Certification
- GCP-GC Genesys Cloud Certified Professional
- GCD-GC Genesys Cloud Certified Developer
- Advanced knowledge of UC/CC applications (Genesys, Cisco UCCE, Avaya, Five9, 8x8) with 4+ years experience
- Advanced knowledge of IP telephony architecture (SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs) with 3+ years experience
- Advanced knowledge of VoIP protocols (SIP/SDP, RTP/SRTP, WebRTC, MGCP)
- Intermediate knowledge of network communications (TCP/IP, OSI models)
- 2+ years practical experience with Genesys Cloud (UCaaS/CCaaS)
- Ability to participate in on-call rotation and provide after-hours maintenance/support
SchoolsFirst FCU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SchoolsFirst FCU and has not been reviewed or approved by SchoolsFirst FCU.
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Healthcare Strength — Employer-paid medical, dental, and vision coverage for employees and families is prominently featured and stands out as a core element of total rewards. Additional protections like life and disability insurance reinforce confidence in the benefits package.
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Retirement Support — A strong employer 401(k) match with clear vesting, combined with financial wellness resources, signals meaningful long-term support. Retirement offerings are positioned as a key differentiator within total compensation.
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Leave & Time Off Breadth — Generous PTO from the start, paid holidays, and options like PTO cash-out plus special leave days broaden time-off flexibility. Time-away benefits are emphasized as an important component of overall value.
SchoolsFirst FCU Insights
What We Do
Since our founding in 1934, we have been singularly focused on one thing: providing World-Class Personal Service and financial security to California school employees and their families. This isn't just something we say — everything we do, every decision we make, is with an unwavering commitment to serving the best interests of Members. Although we offer products and services similar to other financial institutions, our structure and culture are vastly different. Banks are for profit, while credit unions are Member-owned financial cooperatives, meaning our excess earnings are returned to our Members in the form of lower rates on loans, higher rates on savings, low-to-no fees, and many complimentary services. We take to heart the "people helping people" philosophy, the principle on which credit unions were founded. We pledge ourselves to this idea through our steadfast dedication to Member service and actively supporting the communities we serve through events, donations, scholarships, and financial literacy programs. Today, we're the largest credit union serving school employees, and the largest in California with more than 1.5 million Members and more than $36 billion in assets. Our financial stability can be attributed to one thing: continually providing our Members with World-Class Personal Service to help them better their financial lives.
