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Manage and retain a portfolio of small-to-medium commercial accounts, using Salesforce to track activity, execute retention strategies, negotiate and renew service agreements, identify upsell opportunities, collaborate with operations, and meet retention and growth targets.

Support monthly close with journal entries, account reconciliations, fixed asset accounting, expense report processing, ad hoc reporting, audit support, and process improvements. Prepare filings and cross-train for coverage while collaborating with leadership and other departments.

Provide inbound/outbound phone, email, and chat support; resolve customer issues with first-contact focus; document interactions; collaborate with team to improve processes; explain products/services to prospective customers; participate in training and special projects; follow company policies and schedules.

Drive new business growth within an assigned territory by prospecting, cold calling, and managing the full sales cycle for commercial, industrial, and recycling services. Build relationships with decision-makers, develop proposals and presentations, use Salesforce to track activity, upsell services, monitor market trends, and collaborate with Sales Leader to meet revenue targets.

Manage and grow mid-sized customer accounts within an assigned territory by deepening adoption of services, negotiating and renewing service agreements, retaining customers, using Salesforce to track activity, collaborating with Operations, and meeting revenue and retention goals.

Manage and grow revenue within an assigned territory by retaining and upselling to large commercial customers. Develop strategic account plans, conduct business reviews, negotiate contracts, use Salesforce to track interactions, collaborate with internal teams, attend industry events, and resolve customer issues to drive loyalty and profitability.

Lead strategic sourcing and procurement for fleet assets and major spend categories. Develop TCO-driven acquisition, leasing, maintenance, and disposal strategies, manage OEM/vendor relationships, negotiate contracts, oversee SLAs and compliance, set procurement KPIs, support fleet modernization (electrification/alternative fuels), partner with Operations/Finance, and drive cost-reduction and sustainability initiatives.

Provide inbound and outbound phone, email, and chat support to customers. Strive for first-contact resolution, update customer records, explain products/services, escalate or redirect complex issues, collaborate with team to improve processes, and participate in training. Maintain professional communication, adhere to scheduling and attendance policies, and handle occasional regional travel and special projects.

Supervise daily operations for an assigned area: manage driver/laborer safety and training, schedule shifts, optimize routes/facilities, report metrics, conduct site visits and incident reporting, lead and coach staff, resolve customer issues, oversee routine maintenance, and perform physical tasks with occasional regional travel.

Senior finance business partner responsible for end-to-end FP&A for area operations in an asset-intensive, route-based business. Deliver budgeting, rolling forecasts, variance analysis, driver-based financial models, capital evaluation, and executive reporting. Advise Area VPs, integrate operational KPIs, support M&A and strategic initiatives, and improve FP&A processes and dashboards.