Top Tech Jobs & Startup Jobs

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.

Lead end-to-end customer implementations from kickoff through go-live and hypercare. Configure software, hardware, mobile apps, integrations, permissions, and customer workflows. Troubleshoot technical issues, validate data imports using SQL, coordinate with Engineering and QA, deliver training, and maintain implementation documentation. Manage timelines, scope, risks, stakeholder communication, and handoffs to Support and Customer Success while improving implementation processes.

Manage the commercial and operational infrastructure for FacilityOS channel partnerships. Responsibilities include maintaining partner agreements, aligning tiers and pricing, managing approved vendor status and partner price books, streamlining order booking, supporting deal registration, creating enablement content, documenting partner knowledge, and coordinating with RevOps, Legal, Finance, Product, and Channel leadership.

Own and grow enterprise BPO and facility management partner relationships across North America. Drive partner-sourced and partner-influenced pipeline through complex enterprise sales cycles, develop whitespace opportunities, enable partner sales teams, manage CRM pipeline and forecasting, coordinate multi-site deal delivery, and provide partner feedback to improve channel programs. The role requires quota-carrying experience, consultative relationship management, enterprise deal expertise, CRM proficiency, and willingness to travel to partner locations and events.

Perform manual testing for web, mobile, and desktop SaaS applications: review requirements, create test plans/cases, execute tests, document and track defects, run integrations and regressions, perform root-cause analysis, and collaborate with cross-functional teams to improve QA processes.

Lead backend design, development, and maintenance of .NET-based services; modernize legacy systems incrementally; write tests and perform code reviews; troubleshoot production issues; collaborate with engineering, product and architecture to deliver scalable cloud-native SaaS/PaaS solutions.

Build, maintain, and modernize backend .NET services; understand legacy systems; design scalable RESTful APIs; write tests and perform code reviews; troubleshoot production issues; collaborate with architects and product teams to improve platform and delivery.