Perform manual testing for web, mobile, and desktop SaaS applications: review requirements, create test plans/cases, execute tests, document and track defects, run integrations and regressions, perform root-cause analysis, and collaborate with cross-functional teams to improve QA processes.

Implement, test, and deploy FacilityOS solutions including data integrations, workflows, and custom SQL queries. Manage integrations with third-party systems (HR, AD, SSO, ERP), troubleshoot and support deployments, write unit tests, collaborate across teams, and use tools like Jira and Zendesk. Hybrid role with occasional on-site travel for installations and training.

Provide customer support via email, chat, phone, and video; diagnose and resolve software, hardware, mobile app, and integration issues; reproduce and document bugs; liaise with Engineering, QA, and Professional Services; create customer and internal documentation and training; and improve support processes to increase team efficiency.