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Provides front-desk and administrative support for an apartment community, including greeting visitors, answering calls, scheduling appointments, maintaining records, processing resident documents and transactions, ordering supplies, routing mail, entering work orders in Yardi, supporting leasing and resident events, and monitoring visitor access. Requires strong communication, organization, multitasking, and customer service skills.

Leads IT projects across infrastructure, SDLC, ERP, property management platforms, and property transitions. Manages scope, schedules, budgets, risks, vendors, stakeholders, cutovers, documentation, and portfolio reporting. Performs selected hands-on network, firewall, telephony, and infrastructure work while coordinating implementation partners and internal teams. Supports Microsoft 365, Azure, security remediation, lifecycle planning, and technology onboarding across multiple properties.

Manage all leasing and occupancy functions to maximize property occupancy: process applications, move-ins, recertifications, and lease renewals; maintain resident records and property software; coordinate marketing, applicant screening, resident relations, and referrals to maintenance; ensure compliance with affordable housing program rules (LIHTC, HUD, Section 8) and company SOPs.

Manage leasing and occupancy to maximize property occupancy: handle applications, move-ins, recertifications, lease renewals, waiting lists, resident communications, marketing/outreach, and data entry into property systems while ensuring compliance with affordable housing program rules.