Lead and oversee DECI's external rehabilitation programs (Job Placement, PRE-ETS, Long-Term Vocational Supports), manage financial performance, compliance, staff supervision, training, partnerships, and program outcomes across assigned counties. Serve as liaison with stakeholders, support audits, and act as backup for the Program Services Director.

Manage customer accounts and orders, coordinate with production and warehouse, resolve billing and freight issues, monitor inventory, support CAPAs and ISO quality systems, document customer feedback, and produce reports to drive operational excellence.