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Manage and optimize ServiceNow DEV/TEST/PROD instances, implement CAC authentication for IL-4, configure modules (SPM, ITAM, WSD, CMDB, Service Catalog), perform performance tuning, cloning, backups, reporting, user training, and ensure DoD/Air Force cybersecurity compliance while coordinating changes through platform owners.

Provide systems administration and operational support for intelligence training systems, VDI/VMware infrastructure, LMS and IMI delivery, ticketing and account management, and act as Cyber Security Liaison. Troubleshoot hardware/software, build/deploy system images, manage backups, support classified/unclassified networks, and deliver classroom and after-hours support.

Provide systems administration and operational support for intelligence training applications and infrastructure (Windows/Unix/Linux, VDI, VMware, NetApp). Act as Cyber Security Liaison for ticketing systems, manage accounts/LMS, build and deploy baselines/images, perform backups/restores, and deliver classroom/instructor support. Maintain documentation, SOPs, and adhere to DoD cybersecurity requirements while supporting NIPR/SIPR and classified environments.

Lead and supervise a team of Functional Systems Administrators supporting intelligence training systems. Provide hands-on administration for Windows/Unix/Linux platforms, VDI and VMware infrastructures, NetApp storage, GCCS-I3, LMS/IMI delivery, ticketing (ServiceNow/Remedy), account management, backup/restore, and cybersecurity liaison duties. Ensure system baselines, imaging, and operational support for classified and unclassified environments while delivering classroom and instructor support.

Provide on-site LAN/WAN operational support for core and edge switches; troubleshoot routing and OSI layers 1-3 using diagnostic tools; maintain routers, switches, firewalls, and VPNs; plan and install hardware/software upgrades; ensure network security and DoD compliance.