TMS Administrator III

TMS Administrator Level III

Status: Full-time, Onsite

Location: Oak Ridge, TN

Schedule: Monday – Friday, 7:00 am – 4:00 pm, weekends as needed

Travel: Minimal, less than 5%

Note: All candidates must pass a background check and be capable of obtaining an uncleared PIV card from the US Department of Energy.

Veterans First Initiative, LLC (VFI) is an IT Solutions and Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the US Small Business Administration (SBA) as a Service-Disabled Veteran-Owned Small Business (SDVOSB).

VFI seeks an experienced, professional Telecommunication Management Systems (TMS) Administrator Level III for a complex, multi-year contract to support the Oak Ridge Federal Integrated Communications Network (ORF-ICN) throughout the Oak Ridge Reservation (ORR). The ORF-ICN provides telecommunications services to the US Department of Energy (DOE), its onsite Contractors, and other Government agencies on the ORR. The TMS in use on the ORR is manufactured by Professional Computing Resources, Inc. (PCR). The PCR 360 TMS is used to manage and maintain a wide variety of the Government’s assets: multiple Private Branch Exchange (PBX) Telephone systems, IP-based telephone systems, E911 systems, Outside Cable Plant (OSP) facilities, and Inside Plant (ISP) cable distribution systems and equipment.

Duties and Responsibilities:

• Support, maintain, and operate all hardware and software in the PCR-360 TMS.
• Ensure TMS module functionality to include all circuit, cable plant, equipment, configuration, Service Order, routing, number assignment, services, inventory, call detail, trunk utilization, and any other information necessary to manage the ORF-ICN.
• Manage user permissions, licensing, and security group setups within the PCR-360 TMS.
• Generate and produce TMS recurring and ad-hoc reports measuring system performance, detailed billing and create customized dashboards.
• Ensure TMS compliance with the DOE’s and Prime Contractor’s Cybersecurity program  requirements as set forth in Federal Information Security Management Act of 2014 (FISMA 2014) which include NIST 800 series, DOE Order 200 Series, NNSA, and other mandated requirements within FISMA 2014.
• Develop, refine, implement, review, and submit quarterly and/or as requested;
  • TMS Risk and Vulnerability assessments
  • TMS Cybersecurity Test plan
  • TMS Patch Management plan
• Perform the testing at a minimum:
  • Vulnerability scans (weekly) and other system tests according to the ORR Cyber Security Test plan with results of the testing provided to the Site Manager.
• Maintain the TMS database to include the location of all equipment.
• Maintain all system records and provide ‘call detail’ records upon request.
  • Maintain call detail records to individual number, including E-911.
    • Maintain ANI/ALI information.
• Ensure constant, consistent TMS operational availability for all Service Order requests (SO) and Trouble Tickets (TT) through the Customer Service Center (CSC).
• Configure and maintain TMS email components to follow current Internet Mail Standard and current cybersecurity guidelines.
• Provide for read-only access of TMS by approved site representatives for independent report creation and audit capabilities.
• Evaluate and recommend additional TMS functionality that improves accuracy and/or efficiency.

The TMS Administrator is responsible for maintaining the production and test TMS platforms to meet business needs with little or no supervision. This includes proactive software updates and patching, database backups, and equipment and software refresh / maintenance. The TMS Administrator is also responsible for providing first level support and troubleshooting for incidents reported by system monitoring, change requests, user support tickets and/or networking with IT and Telecom peers.

After hours support will be required for system changes, upgrades, and cutovers and to support restoration of TMS and other system malfunctions and service outages, as necessary.

Required and Desired Qualifications:

• Three to five (3-5) years of experience as a System Administrator supporting systems and projects of similar size, scope, and complexity.
• Telecommunications Lifecycle Knowledge: A strong understanding of voice and data telecommunications, including infrastructure, SIP/VoIP telephony systems, and legacy PBX networks.
• MACD Operations: Proficiency in executing Move, Add, Change, Delete (MACD) requests for telecom assets, service endpoints, and user profiles.
• Billing and Procurement Auditing: Experience managing telecommunications billing, carrier invoice reconciliation, procurement, and inventory auditing within a central platform.
• Database & Querying Skills: Familiarity with relational databases, data tagging, and basic SQL query generation is highly beneficial for pulling custom reports and ensuring data cleanliness.
• Applicant must be able to write SQL and shell scripts as needed to automate systems functions (e.g., crontabs) and troubleshoot all aspects of a LINUX platform including single-ended and differential SCSI devices.
• Experience and detailed knowledge of the structure and architecture of the Redhat Linux operating system and peripheral devices such as disk configurations, tape configurations, and printers are a must.
• Applicant must have experience in maintenance issues and techniques for determining causes and solving problems with LINUX-based operating systems.
• A working knowledge of multiple LINUX operating systems is a plus. 
• Knowledge of TCP/IP and general networking issues (e.g., telnet, nfs, ftp) is required.
• Knowledge of Oracle 12C and SQL is required.
• Knowledge of and experience with current best practices, including application and network security.
• Ensure seamless data flows and interoperability between the PCR-360 TMS and external platforms.
• Strong communication skills (oral and written) and strong interpersonal and organizational skills, with a professional demeanor and strong personal ethics.  Strong time management skills, with the ability to take ownership and complete assigned tasks.
• Detail oriented, with strong problem-solving skills and with the ability to anticipate and provide solutions that result in gained efficiencies in business processes and improved customer service.
• Ability to present and explain complex technical topics, problems and alternative solutions to interested parties of varying technical backgrounds.
• A Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Network Engineering, or a closely related field is desired.

Potential for Telework:

• Minimal, based on customer needs.

VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.

Application Instructions: Please apply on our website at: www.vetfi.com/careers. 

VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.