Serve as a strategic claims advocate for commercial clients: conduct high-level workers' compensation claim reviews, influence claim strategy with carriers/TPAs/defense counsel, identify reserving and closure opportunities, partner with Producers on prospect and renewal meetings, advise clients on claim performance, and contribute to agency safety initiatives and strategic planning.

Manage small-to-mid commercial insurance accounts: policy binding, invoicing, endorsements, audits, and renewals. Collaborate with producers on submissions and cross-sell opportunities, maintain communication, meet service timelines, and support training and process improvements.