Provides Tier 1 service desk support across zoo, aquarium, and safari park operations. Responds to tickets, troubleshoots hardware, software, network, point-of-sale, phone, and audio/visual issues, manages user accounts and access, supports Windows, Apple, and Office 365 environments, and assists with installations, maintenance, updates, documentation, and Tier 2 escalations. The role includes customer service, user instruction, vendor coordination, and scheduled weekend, holiday, and after-hours coverage.