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Support programs by collecting and analyzing service delivery and outcome data, developing evaluation designs and logic models, monitoring performance, implementing CQI/QA systems, coordinating database/reporting needs with IT, conducting audits and client satisfaction studies, and producing recommendations to improve program quality and reporting.

Support program evaluation and quality improvement by collecting and analyzing data, developing CQI/QA systems, creating evaluation designs and tools, monitoring performance, coordinating with IT for reporting, supporting audits, and producing recommendations to improve program effectiveness and reporting.

Research and analyze funding opportunities (government, foundation, corporate); lead and draft grant proposals, budgets, and attachments; manage proposal schedules and internal stakeholders; coordinate reports and funder communications; develop fundraising materials and strategies; build expertise in reentry program areas and support Development department goals.

Manage end-to-end recruitment and onboarding for ~150 annual hires. Partner with hiring managers, ensure compliant requisitions and background screenings, maintain recruitment data and dashboards, train managers on best practices, coordinate orientation, and improve candidate experience aligned with Fortune's mission.

Run and maintain reports and analyses using the agency MIS and external databases; manage referrals and chart reviews; track performance metrics and forecast outcomes; coordinate with EQI and IT to develop measurement tools; produce board and executive reports; perform quality assurance, staff training, and ad hoc data projects to inform program operations.

Support Senior Controller and Director of Accounting to maintain internal controls, manage month-end close, oversee payroll/accounts payable backups, assist with government grants/contracts and claims, coordinate audits and tax filings (Form 990/1099), manage cash, property rental portfolio, insurance and retirement plans, and supervise accounting staff and vendors.

Provide administrative support to the Senior Director and Employment Services team: schedule meetings, take minutes, manage correspondence and filing, coordinate logistics, maintain supplies and inventory, process invoices and check requests in SharePoint, support audits, coordinate travel and trainings, and assist with reports and office operations.

Support HR programs and Learning & Development by coordinating new hire orientation, scheduling trainings, maintaining HRIS and employee records, tracking performance evaluations, producing reports, and providing frontline employee support.

Lead and oversee case management and clinical staff for permanent supportive congregate housing; develop operational systems, ensure documentation quality, coordinate referrals and external partnerships, supervise and coach staff, support continuous program improvement, present outcomes to stakeholders, and provide 24/7 on-call emergency support.

Supervise and support Transition Coordinators to ensure high-quality reentry services in jails and the community. Oversee program operations, data collection and reporting, administrative tasks, staff training, clinical oversight, crisis management, interagency liaison work, and coverage for the Director as needed.