Provide frontline desktop support: troubleshoot hardware and software, install/configure workstations and peripherals, perform routine maintenance and inventory management, and support end users via phone, in-person, and online while documenting common issues and solutions.

Lead design and implementation of manufacturing processes for medical devices, drive process improvements, support new product transfers, use statistical methods (DOE, SPC), create project plans and documentation, collaborate cross-functionally, and support quality and regulatory requirements.