Build customer and reseller relationships, provide product guidance and pre-sales support, process orders and invoices, report sales operations data, coordinate technical issue resolution, gather customer feedback, and improve customer-facing processes. The role requires strong communication, organization, phone and cold-calling skills, accurate data entry, and on-site collaboration at the Monroe, Washington headquarters.

Lead hardware-focused product roadmap for bicycle parking and transport solutions, integrating mechanical, electrical, and connected systems. Drive full product lifecycle, market research, pricing, P&L, cross-functional alignment, customer support, trade shows, and supply chain partnerships to grow market share and customer value.