Provides administrative and clerical support for a site, department, or director. Responsibilities include handling calls and visitors, maintaining files and databases, preparing reports and complex documents, coordinating meetings and program activities, ordering supplies, managing petty cash, supervising clerical staff, and providing customer information and referrals. Requires professional communication, accurate reporting, office technology proficiency, and knowledge of office procedures.

Provide front-desk coverage, greet and screen visitors, manage communications, route calls, support scheduling and clerical tasks, maintain confidentiality and safety protocols, and assist programs with administrative duties as assigned.

Provide Tier 2 support and maintenance for a Microsoft-based environment (on-premises and O365 Hybrid). Install, configure, troubleshoot servers, workstations, network devices, backups, SharePoint, Skype for Business, Exchange, SCCM, and support SQL/EHR applications while documenting systems and assisting end users and helpdesk for ~350 users.