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Respond to inbound customer, dealer, and service partner calls and emails; document cases in CSRM; coordinate with logistics, sales, and technical teams; assist with parts orders and warranty registration; provide basic mechanical/electrical troubleshooting using schematics; escalate complex issues and monitor ticket resolution.

Create, schedule, and publish social content; manage engagement and community responses; build email campaigns and maintain audience segmentation; produce copy, graphics, and short-form video; track and report social and email metrics; manage digital asset library; support paid media, influencer partnerships, and broader digital strategy growth.

Manage account order entry and customer relationships while performing daily outbound cold calls to generate and qualify new business, upsell existing accounts, and meet revenue and call targets. Coordinate internally with operations, logistics, and finance to ensure accurate pricing, shipments, and record keeping.

Provide phone and email support for mechanical, electrical, and basic software issues on fitness equipment. Diagnose, troubleshoot, triage incidents, research known defects, deliver timely solutions, document interactions, and escalate or communicate trends with the team.