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Serve as first point of contact for prospective students via inbound or outbound calls. Use multiple contact systems and interactive scripts to screen inquiries, disposition records, and warm-transfer qualified leads to admissions. Meet quality, connect/transfer, appointment, and schedule adherence metrics. Flexible scheduling including evenings and weekends; may support marketing tracking, script trials, and additional hours as needed.

Write original online and hybrid course content and assessments for undergraduate psychology courses (Creativity, Applied, I/O). Collaborate with Academic Leadership, Instructional Designers, and Project Managers to align content with course objectives, meet timelines, and finalize materials.

Lead academic management for the School of Business, overseeing faculty, curriculum, assessment, and student success. Use data to drive retention and program improvement, manage faculty hiring/mentoring, support accreditation, teach at least one course yearly, and participate in governance and scholarly activities.

Lead and manage institutional research activities: supervise staff, collect and analyze quantitative and qualitative data, produce reports and dashboards, support program/course reviews, accreditation, survey design, and provide data-driven recommendations to inform institutional planning and continuous improvement.

Advise students on financial aid options and Title IV eligibility via phone, email, and messaging. Evaluate documentation, calculate tuition and awards, ensure compliance with federal, state, military/VA and institutional rules, and maintain service metrics while reviewing ongoing eligibility.