Provides administrative and operational support for a homeless services drop-in program. Responsibilities include participant intake, referrals, case-file organization, calendar management, data entry, vendor and volunteer coordination, donation logistics, vehicle and facility upkeep, incident reporting, basic IT support, and maintaining a safe, welcoming environment. The role also assists with shelter operations, transportation coordination, community resources, and program activities.

Leads Shelter House’s integrated marketing and communications strategy, including brand management, content creation, storytelling, website and social media oversight, email campaigns, media relations, fundraising communications, event promotion, executive communications, and performance analytics. The role coordinates vendors and cross-department stakeholders while communicating about homelessness and domestic violence with discretion and a trauma-informed approach.