Program Support Coordinator

Title: Program Support Coordinator
Level: Entry Level
Department: LHSC Drop In
Reports To: Director of Drop In Services
Location: Sterling, VA
FLSA Status: Non-Exempt

About Us

Shelter House was established in 1981 as a grassroots response to the homelessness crisis in Fairfax County. Since our inception, we have adapted and grown to meet community needs while building strong partnerships with government agencies, private organizations, and community members.

Today, Shelter House is a respected organization with more than 200 employees committed to preventing and ending homelessness and domestic violence. Over the past year, our compassionate team has positively impacted the lives of nearly 2,000 individuals, approximately half of whom were children.

Our organizational culture is grounded in our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

About the Role

The Program Support Coordinator provides prompt, safe, and reliable services to participants of the LHSC Drop In program. This position supports the Drop In Case Manager, the broader Drop In team, and the Director of Drop In Services in coordinating supportive services that enhance the quality and effectiveness of the program.

The Program Support Coordinator also assists with daily program operations, participant engagement, administrative responsibilities, vendor coordination, volunteer activities, and maintaining a safe and welcoming environment for program participants.

Responsibilities

• Assist with participant intake processes, including completing paperwork, copying identification documents, creating case files, and identifying service needs.
• Ensure participants are appropriately checked in and connected to available services.
• Manage the Drop In Case Manager's calendar as needed.
• Collaborate with the ELDC Program Support Professional to coordinate the community calendar, data entry, outreach efforts, supply management, and case file organization.
• Provide participants with appropriate referrals and information about community resources and partner organizations.
• Support basic IT needs and equipment used within the Drop In program.
• Help maintain the cleanliness, safety, and overall condition of program spaces and vehicles.
• Collaborate with the Director of Drop In Services and LHSC Community Coordinator to coordinate donations, transportation, and volunteer group activities.
• Coordinate with vendors and volunteers to ensure timely completion of building maintenance, safety-related activities, projects, deliveries, and participant needs.
• Maintain accurate driving logs documenting trips completed by program shuttle buses and vans.
• Ensure program vehicles remain clean, organized, and ready for use.
• Collaborate with the Community Coordinator to identify gaps in available participant services and support.
• Document and report incidents to the Director of Drop In Services in a timely manner.
• Coordinate donation pickups and deliveries as needed.
• Support shelter activities, programs, and special projects as directed by the supervisor.
• Assist with general shelter operations, including cleaning, answering phones, and other operational needs.
• Communicate program updates, concerns, and feedback to the supervisor.
• Ensure compliance with all Shelter House policies and procedures.
• Effectively utilize Microsoft 365 applications, including Outlook, calendars, and document management tools, to complete daily responsibilities.
• Demonstrate Shelter House's core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
• Perform other duties as assigned.

About You

Required Qualifications

• High school diploma or GED.
• Ability to establish and maintain positive, professional relationships with program participants, colleagues, and community partners.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience working in programs serving adults experiencing homelessness.
• Current CPR and First Aid certification.

Physical Requirements

• Annual TB testing is required.
• Ability to sit or stand for extended periods.
• Ability to lift items weighing 20–25 pounds.

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Four Annual Employee Engagement Events

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.