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Manage a portfolio of General Liability and Excess claims, oversee TPAs, develop defense strategies for litigated claims, analyze coverage, coach claim professionals, and collaborate with underwriting, actuarial, and technology teams to improve claims workflows and outcomes.

Lead data quality strategy and team to define KPIs, build monitoring tools, manage issue resolution, and collaborate with engineering, analytics, pricing, and finance to ensure data integrity, regulatory adherence, and trustworthy reporting.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

Administer and support employee benefits programs (medical, dental, vision, life, disability, HSA/FSA, 401(k)), manage enrollments and life events, maintain benefits and payroll data in Rippling, coordinate with carriers and brokers, ensure benefits compliance (ACA, COBRA), reconcile invoices, and provide backup payroll support.

Lead capital adequacy and reserve modeling for risk-bearing entities, focusing on BCAR and loss reserving. Build dynamic capital planning and stress tests, provide underwriting profitability analysis, support forecasting/reforecasting, collaborate with Actuarial/Accounting/Underwriting, prepare CFO/Board materials, support rating agency diligence, and drive automation of capital and reserve reporting.

Provide E&S underwriting support by managing submissions, triaging for underwriting appetite, coordinating with brokers and underwriters, maintaining files, and facilitating account setup to build a profitable book of business.

Provide E&S underwriting support: manage submissions, review for completeness, triage against underwriting appetite, obtain information from brokers, organize files, facilitate account setup and transactions, and support underwriters while delivering high-quality customer service in a fully remote environment.

Conduct regular audits of underwriting files across General and Excess Liability to ensure compliance with internal guidelines and regulatory requirements. Identify trends and gaps, deliver constructive feedback and coaching to underwriters and managers, refine QA processes and scoring frameworks, and report quality trends with root-cause analysis and recommended improvements.

Lead and develop a team of underwriters while managing and growing an individual book of business. Drive underwriting discipline, profitability, broker relationships, and operational execution. Review and approve complex referrals, monitor portfolio performance, partner with actuarial/claims, support underwriting tools and guidelines, recruit and train talent, and contribute to strategic planning and compliance.

Lead and manage cross-functional strategic initiatives for product and data, including data migrations, technology rollouts, governance, and change management. Partner with stakeholders to prioritize opportunities, build executive-level presentations and business cases, and support company events and leadership communications to drive enterprise strategy.