Develops and maintains quality assurance roadmaps, converts business requirements into test cases, participates in requirements analysis and backlog grooming, conducts pre-release and functional testing, documents defects, and supports user acceptance testing. The role collaborates with stakeholders, product analysts, developers, and IT leadership to deliver technology solutions aligned with business priorities. Requires strong communication, organization, analytical thinking, technology-process knowledge, and proficiency with Microsoft productivity and project-management tools.