Supports consulting-services growth through account research, prospect identification, outbound outreach, lead qualification, discovery-meeting scheduling, and sales-pipeline development. Maintains CRM records, tracks opportunities, conducts market and competitor research, supports proposals and customer meetings, and collaborates with Sales, Consulting, Marketing, and technical teams. The role focuses on generating qualified B2B conversations and measurable consulting-sales pipeline.

Manage an enterprise software customer portfolio, driving adoption, retention, renewals, expansions, and cross-selling. Conduct QBRs and EBRs, monitor customer health, analyze customer data, identify risks, reduce churn, and communicate customer feedback to product teams. Build strategic client relationships, resolve escalations, and develop success strategies for government and education customers.