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Operate, secure, and optimize an enterprise Linux fleet across AWS and VMware, support Linux virtual desktops, author Ansible automation, enforce CIS hardening and patching, build monitoring and IaC (CloudFormation, Service Catalog), and collaborate with application teams to ensure reliable, performant infrastructure.

Provides Tier 2 IT operations and end-user support in DHS environments. Responsibilities include installing, configuring, troubleshooting, and maintaining Windows workstations, laptops, peripherals, software, and related services; managing incidents and service requests through an ITSM tool; providing on-site and walk-up support; maintaining documentation; and supporting after-hours operational needs.

The Help Desk Specialist I provides technical support and customer service, resolving incidents and service requests while documenting and escalating when necessary.

The Help Desk Specialist II provides advanced technical support, serves as an escalation point for complex issues, and delivers high-quality customer service. Responsibilities include troubleshooting, incident management, and training Help Desk Specialist I staff.

The Incident Support Manager leads operations for managing incidents, coordinates response teams, ensures documentation and root cause tracking, and seeks continual service improvement.

Lead the team as a Project Manager while directing cybersecurity engineering efforts. Manage projects ensuring compliance with DoD standards and mentor team members. Oversee R&D and quality assurance initiatives and provide analytical support for cyber operations.

The Project Manager will lead technical support operations to enhance investigations against criminal and foreign malicious activities within cybersecurity. Responsibilities include managing projects, program integration, and providing advisory support.

The Power BI Analyst develops and maintains dashboards for decision-making and performance reporting at CBP's Network Operations Center. Key duties include designing dashboards, integrating data, ensuring accuracy, and conducting analytics.

The Contract Manager is responsible for managing overall contract performance, personnel, service delivery, and compliance with DHA requirements across military hospitals and clinics.

The Problem Support Manager leads problem management, conducts root cause analysis, manages records in ServiceNow, identifies corrective actions, and provides trend reports.