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Follow up with interested homeowners by phone, text, and email; understand and qualify their HVAC needs; schedule, confirm, and reschedule in-home appointments with Comfort Advisors; maintain accurate CRM and scheduling records; coordinate with sales and customer service teams; and meet appointment-setting goals. The role emphasizes communication, organization, customer rapport, and timely lead follow-up rather than selling or closing deals.

Answer inbound calls from interested homeowners, qualify needs, and schedule in-home HVAC appointments. Follow up via phone, email, and text, maintain CRM and scheduling data, match customers to Comfort Advisors, coordinate with Sales/Dispatch/Marketing, and meet team goals for bookings and customer satisfaction. Paid training provided; no HVAC technical work or cold-calling required.

Support full employee lifecycle including recruiting, onboarding, engagement, HR administration, and employee support. Coordinate job postings, interviews, onboarding, HR records, recognition programs, communications, and HR projects while assisting managers and employees.

Lead HR initiatives including talent acquisition, onboarding, employee relations, leadership development, benefits administration, compliance, HR operations, workforce planning, and HR metrics to support organizational growth and culture.

Coordinate daily residential HVAC installation schedules from sale to completion. Serve as primary customer contact, manage permits/payments, collaborate with field teams, maintain records, support payroll and scheduling systems, and participate in an on-call rotation to ensure timely, efficient installations and exceptional customer experience.

Manage purchase orders, receiving, vendor invoices, customer refunds, rebates, and AR audits. Reconcile discrepancies, maintain GL coding, process deposits in Sage Intacct, and improve AP/receiving processes while collaborating with cross-functional teams.

Manage accounts payable and receiving tasks: review purchase orders and vendor invoices, receive inventory into CRM, reconcile discrepancies, process deposits, refunds, rebates, and vendor returns, audit AR, and improve AP/receiving processes while maintaining accurate financial records.