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Support and troubleshoot PLC-controlled storage, conveyor, and sorter automation. Triage incidents, diagnose PLC/HMI/sensor/drive/network faults, restore service or apply approved workarounds, coordinate on-site and remote teams, maintain tickets and documentation, and follow change/problem management processes.

Develops and governs US & Canadian messaging and written assets. Owns product descriptions, value propositions, blogs, white papers, social and event copy. Ensures technical accuracy, editorial standards, and messaging consistency while partnering with marketing, digital, BD, events and sales teams.

Provide control-system support for warehouse automation: monitor and troubleshoot PLC-controlled storage, conveyor and sorter equipment; diagnose PLC/HMI/drives/network faults; restore service or apply workarounds; coordinate on-site and remote teams; maintain tickets and technical documentation; follow change control and problem management processes.

Provide PLC-focused control-system support for warehouse automation: monitor and troubleshoot storage, conveyor, and sorter PLC systems; diagnose PLC/HMI/sensor/drive/network faults; restore service or apply workarounds; coordinate on-site and remote teams; maintain tickets, documentation, and change control; and communicate status and handovers to stakeholders.

Provide PLC-focused control-system support for automated warehouses: monitor and troubleshoot storage, conveyor, and sorter PLC systems; diagnose PLC logic, HMIs, sensors/actuators, drives/VFDs, and industrial networks; restore service or apply approved workarounds; manage tickets, documentation, and change control; coordinate on-site and remote teams and escalate as needed to meet SLAs.

Provide PLC-focused control-system support for automated warehouses: monitor and troubleshoot storage, conveyor, and sorter systems; diagnose PLC/HMI/drives/network faults; restore service or apply workarounds; coordinate on-site and remote teams; maintain tickets, documentation, and change-control processes.