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Manages on-site warehouse automation project execution, including safety, quality, schedules, vendors, deliveries, testing, customer acceptance, commissioning, training, reporting, documentation, and issue escalation. Serves as the primary customer interface, coordinates installation and startup teams, tracks risks and milestones, manages supplies and equipment, and supports maintenance and change-order activities. The role requires independent work at customer sites and 100% travel.

Manages software realization projects for warehouse automation solutions, from solution design through testing, commissioning, customer acceptance, and delivery. Coordinates customers, software consultants, developers, engineers, suppliers, and implementation teams. Responsibilities include reviewing specifications, preparing test plans and project documentation, resolving integration issues, tracking scope and timelines, supporting site implementation and training, reporting project status, and guiding stakeholders throughout the project lifecycle.

Manage multiple moderate- to high-complexity warehouse automation projects from inception through completion. Responsibilities include stakeholder communication, project scheduling, budgeting, forecasting, contract and change-order management, procurement coordination, subcontractor oversight, risk mitigation, issue resolution, and team leadership. Projects may involve international subsidiaries, third-party equipment, installation, commissioning, software integration, and customer implementations. The role requires up to 50% travel, including quarterly international travel, and U.S. work authorization.

Lead and manage maintenance operations for customer automated systems, ensuring excellent service delivery, safety, and team development. Communicate effectively with clients and manage site budgets.

Provide software-focused operational support for KiSoft production environments: monitor systems, triage and resolve software incidents, coordinate on-site resources and escalations, maintain support documentation and tickets, and communicate system status and shift handovers to minimize downtime.

Perform software testing and commissioning for warehouse automation products: create and execute test cases, lead cross-product tests, document results and anomalies, develop and roll out automated tests, maintain simulations and test VMs, support deployments and customer training, and extend test coverage and internal tools.

The Logistics Operations Engineer oversees WMS and WCS software functionality, resolves system issues, and improves operational efficiency while providing logistical support for warehouse operations and customer training.

Oversee WMS and WCS software functionalities in warehouses, troubleshoot issues, improve system efficiency, and provide logistical support while managing customer requirements and training staff.

Assist with tax filings, maintain tax balance sheets, support tax audits, research tax topics, and communicate with tax authorities.

Lead and execute software tests for KNAPP products and projects, develop test plans/cases, run in-house and on-site testing, create automated tests, document results and anomalies, mentor junior QA staff, report quality metrics, and ensure test environments and processes meet product standards.