Provides Tier 2 onsite IT support across plants, branches, and distribution centers. Responsibilities include troubleshooting hardware, software, networks, workstations, printers, handheld devices, and applications; supporting Active Directory and Microsoft 365 environments; executing deployments, upgrades, and migrations; escalating help desk issues; documenting work; and traveling between assigned facilities. The role includes rotating on-call duties and requires lifting equipment up to 50 pounds.

Manages customer accounts receivable, including posting check and ACH payments, processing financial transactions, researching and disputing deductions, running aging reports, identifying delinquent accounts, and pursuing collections. Communicates with customers and internal teams regarding invoices, payments, and discrepancies while maintaining accurate records and supporting daily accounting operations.